Customer Reviews for Key Scales Ford in Leesburg, FL
For more than 50 years, Key Scales Ford has been a cornerstone of the Leesburg community -- and the reviews speak for themselves. Drivers across Lake County have trusted our family-owned Ford dealership in Leesburg for honest sales, transparent service and a no-pressure experience that's genuinely hard to find. Whether you're shopping for a new F-150, a pre-owned SUV or simply need routine maintenance, the feedback from real customers says it all.
Every review we receive helps us deliver a better experience. We're proud of the reputation we've built and invite you to read what your neighbors are saying about Key Scales Ford!
Top-Rated Sales Experiences at Key Scales Ford
Choosing where to buy your next vehicle is a big decision, and Leesburg drivers consistently point to the same thing when they describe their experience here: patience, transparency and zero pressure. Gracmr, a loyal service customer who finally made the leap to purchasing, shared: "I am glad to finally purchase from them as they have always taken care of me so well in service... Thanks and Key Scales Ford, can't recommend them enough!" (Google Review)
Even customers navigating stressful circumstances found the right support. Megan, a single mom who needed to get into something safe quickly after an accident, described her salesperson as "so patient, accommodating, knowledgeable... and all of my questions and concerns" were addressed throughout. She added: "I am so thrilled with my purchase and that he was able to help get me into something safe and reliable for my son." (Google Review) Browse our new Ford inventory or explore pre-owned vehicles to find your fit.
Gary H., a first-time buyer at Key Scales Ford, summed it up well: "It is clear that this dealership treasures your business and will do what is possible to keep it. I would definitely recommend them. I give them 5 stars!!!!!" (Google Review)
Key Scales Ford Service Reviews
The Key Scales Ford service center has earned its own loyal following -- and for good reason. From routine oil changes to complex diagnostics, customers throughout the Leesburg area consistently highlight our team's honesty, persistence and genuine commitment to getting it right.
Larry L. put it plainly after bringing in his 2016 F-350: "They could have charged me for an alignment and extra front end parts and I wouldn't have known the difference. This kind of service and honesty are extremely rare these days." (Google Review)
Steve M., a seasonal resident from Michigan, came in for an oil change and recall -- and left with far more than he expected. After mentioning a transmission concern, our service team not only secured authorization for a full replacement but managed to have it "shipped expedited and installed without any signs of being worked on (except for the fact that it was fixed)." He concluded: "If I'm in the market to buy a Ford while in The Villages, I'm definitely purchasing at Key Scales Ford!!!" (Google Review)
Carolyn K. arrived after two other dealerships had already failed to resolve her navigation issues. Our service team dug deeper, ultimately uncovering that her vehicle had been manufactured and shipped through multiple countries before reaching the U.S. Though the root issue couldn't be fully resolved, she noted: "The service manager and the service advisor went over and above for us. Super nice, efficient and friendly! They now have us as customers!" (Google Review)
Jane W. brought in a 2023 Ford Edge with an unusual rattling sound -- and our team discovered the vehicle had structural damage from a prior accident that had been missed entirely. "Key Scales found that the car had been in an accident and that the frame was bent and cracked. They provided us with several pictures... Thank you for the excellent service we received. We highly recommend Key Scales Ford." (Google Review)
Why Leesburg Drivers Choose Key Scales Ford
The reviews above reflect something deeper than good customer service -- they reflect a dealership that's been built on integrity since 1972. Key Scales Ford backs every purchase with an exclusive Lifetime Powertrain Warranty on most new and many pre-owned vehicles at no additional cost,¹ and offers concierge-level conveniences like vehicle pickup and delivery, loaner cars, shuttle services and mobile service vans. Shopping online? The 24/7 digital buying experience and remote delivery option mean you can complete your purchase entirely on your schedule.
We're a dealership that actively supports local charities, first responders and military service members -- because community isn't a talking point here, it's a tradition. From bilingual staff to a pet-friendly showroom, Key Scales Ford is built for every driver who walks through the door.
Share Your Key Scales Ford Experience!
Had a recent visit to our Leesburg showroom or service bay? We'd love to hear from you. Your feedback helps fellow Lake County drivers make confident decisions and pushes our team to keep raising the bar. Whether you purchased a Bronco Sport, brought in your Mustang Mach-E for service or anything in between, leaving a review takes just a few minutes and makes a real difference.
Ready to experience it yourself? Visit us at 1719 Citrus Blvd in Leesburg, schedule your test-drive or service appointment, or contact Key Scales Ford -- our team is here and ready to help!
¹ Ford plan buyers not eligible. See dealer for details.